I used to think “Got it, I’ve made a note” was a uniquely human skill. The line you hear at the end of every meeting, and then again at the next meeting. Then my AI team learned it. Here’s how. Every Monday at 9:00 a.m., my AI team sends me an incident report. It shows […]

I run a team of more than 60 AI agents. You’d probably guess I spend my days directing them. Honestly, I guessed the same thing. Last month I found out where I actually sit in their workflow. I’m one of the steps. The step is called “ask a human.” “Ask a human”? My agents don’t […]

Asking an LLM to fact-check another LLM isn’t auditing—especially when the auditor was the one who passed bad notes to begin with. Here is what happened when we tried to turn a real automation milestone into a comedic post. A few days ago, I decided to document a recent automation milestone for a public social […]

I told my AI reviewer: “Ignore me.” Five minutes later, it left a comment: “Waiting for the boss’s call.” If you’re thinking I must not have been clear, I had the same suspicion. So I went back and checked what I actually wrote. What I actually said Our content runs through a pipeline of stations. […]

I gave a talk this week on whether small and mid-sized businesses should adopt AI. I walked in planning to give an answer. I walked out arguing with myself. Because there isn’t one answer. There are three, and they don’t get along. Since the talk ended, three voices have been running a debate in my […]

I recently ran an enterprise AI workflow training, and the feedback was brutal in the most useful way possible: “We tried all the premium AI tools you recommended, but we’re actually slower than before. So we stopped using them.” I didn’t argue. They were right. And their experience is the rule, not the exception — […]